Requirement of Receptionist for Hotel in Mcleodganj!
Location - McleodGanj HP
Qualification- 12th minimum
Experience - more than one year as a receptionist
Salary - 12,000-14,000 + Accommodation and food included
Job's description:
Guest Check-In and Check-Out:
- Greeting guests upon arrival and assisting them with the check-in process.
- Handling the check-out process, including finalizing bills and ensuring all services used are accounted for.
Reservations Management:
- Managing room reservations and bookings, both in-person and through various online platforms.
- Updating room availability and coordinating with housekeeping and other departments to ensure rooms are ready for new guests.
Customer Service:
- Addressing guest inquiries and resolving any issues or complaints promptly and professionally.
- Providing information about hotel facilities, services, and local attractions.
Administrative Duties:
- Maintaining accurate records of guest information, reservations, and payments.
- Managing correspondence, such as emails and phone calls, and ensuring all guest requests are recorded and communicated to the appropriate departments.
Handling Payments:
- Processing payments for room charges, additional services, and other hotel amenities.
- Ensuring the security and accuracy of financial transactions.
Coordination and Communication:
- Liaising with other hotel departments (housekeeping, maintenance, food and beverage) to fulfill guest requests and ensure smooth operations.
- Keeping track of room statuses, special guest requests, and coordinating with staff to provide exceptional service.
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