Requirement of service advisor for Two Wheeler workshop!
Location- Hamirpur, HP
Qualification- 12th /Diploma
Experience- more than one year in same line of work
Salary- 10,000-12,000/ Negotiable according to experience
Job description:
Customer Interaction: Greet customers as they arrive at the workshop, listen to their concerns regarding their two-wheelers, and effectively communicate the available services and repair options.
Assessment and Diagnosis: Conduct initial assessments of two-wheelers to identify issues, listen to customer descriptions of symptoms, and perform diagnostic tests to determine the root cause of problems.
Service Recommendation: Based on assessment findings, provide recommendations to customers regarding necessary repairs, maintenance services, and parts replacements, ensuring transparency and clarity in explanations.
Estimation and Quoting: Prepare accurate cost estimates for recommended services and repairs, including labor charges and parts costs, and present them to customers for approval before proceeding with the work.
Workshop Coordination: Coordinate with the workshop technicians to schedule service appointments, allocate resources efficiently, and ensure timely completion of repairs and services while maintaining quality standards.
Customer Follow-up and Satisfaction: Keep customers informed about the progress of their two-wheelers during service or repair, provide updates on any additional issues discovered, and ensure satisfaction by addressing any concerns or questions they may have before delivering the vehicle back to them.